COVID 19 and service updates.

Wednesday the 6th of January

Well, we're here again! Lockdown 3.0!

Not to worry though, Chase Games will still be dispatching orders daily just like we did in Lockdown 1, so you can satisfy all your gaming needs and keep yourselves occupied through another Lockdown! 

There's plenty of products coming out over the next couple of months with Pokemon's 25th Anniversary on the 27th of February and 2 new sets coming out just weeks either side of our favourite date! 

Monday the 14th of December

It's that time of year again! We have been extremely busy this past month moving store and having lots of new releases. We thank everyone for their patience during this time. We are now all caught up with orders and communications but this is where we see delays with Royal Mail because they will be extremely busy due to normal Christmas post, but will also have to work with COVID Regualtions.

I would recommend everyone ordering to use a premium Royal Mail service from today onwards if you want you order in time for Christmas, as Royal Mail 48 services (which is similar to 2nd Class) are extremely slow at the minute. 

I would recommend using a Tracked service for every order, for this reason we have made Tracked 48 Free when you spend over £25 and put it down to £2 for orders under £25, so the same as normal RM48 Delivery.

All orders placed between now and 3:00 pm on Tuesday the 22nd of December will be dispatched as normal, our online service will then be closed from 3:00 pm on Tuesday the 22nd of December until Tuesday the 29th of December.

Please see our Opening Times for both the store and online service below:

Date Online Services Our Shop in Cannock
14th - 18th Dec 9:30 am - 4:30 pm 8:30 am - 5:30 pm
Sat 19th Dec 9:30 am - 3:00 pm 8:30 am - 5:30 pm
Sun 20th Dec Closed 10:00 am - 4:00 pm
Mon 21st Dec 9:30 am - 4:30 pm 8:30 am - 5:30 pm
Tue 22nd Dec 9:30 am - 3:00 pm 8:30 am - 5:30 pm
Wed 23rd Dec Closed 8:30 am - 5:30 pm
Thu 24th Dec Closed 8:30 am - 3:00 pm
Fri 25th Dec Closed Closed
Sat 26th Dec Closed Closed
Sun 27th Dec Closed Closed
Mon 28th Dec Closed 10:00 am - 4:00 pm
Tue 29th Dec 9:30 am - 4:30 pm 8:30 am - 5:30 pm
Wed 30th Dec 9:30 am - 4:30 pm 8:30 am - 5:30 pm
Thu 31st Dec Closed 8:30 am - 3:00 pm
Fri 1st Jan Closed Closed
Sat 2nd Jan Closed Closed
Sun 3rd Jan Closed Closed
Mon 4th Jan Closed 10:00 am - 4:00 pm
Tue 5th Jan 9:30 am - 4:30 pm 8:30 am - 5:30 pm

 

Tuesday the 17th of November

Hi Everyone, we have had delays with our Vivid Voltage stock and this is having knock on effects to all of our orders. We are also moving stores that is also making things a little more awkward.

Please do not expect same day dispatch this week although we will try our hardest to get orders out as quick as possible and will still attempt to send orders on the same day.

Please note that we are also very behind on emails at the moment and our phone line is still in our old shop whilst we are working in the new shop. We are working on getting this diverted until we get the line moved.

Sunday the 8th of November

This coming week the new Pokémon Trading Card Game set releases. Vivid Voltage has been a huge set for us and we have sold more than ever, this means we'll be extremely busy this week packing everyone's orders up to get them all out on time. This will have an effect on normal orders throughout the week, so please do not expect orders to be shipped the same day. We will dispatch all orders from the weekend up until 3pm Monday, on Monday evening. We expect all other orders throughout the week  and into the next to be dispatched as quickly as possible but may not be same day dispatch.

We thankyou for your patience throughout this period, we hope to be caught up with all orders by Friday evening and hope there a no delays in us receiving our Vivid Voltage delivery.

Saturday the 31st of November

We would like to thank every customer that has used us this year, it has been a fantastic year for Chase Games and we have the fantastic news that we will be moving stores!

We also have the new Government Lockdown in place so our current store will be closing on Wednesday the 4th of November. We'll then be re-opening (hopefully) on Wednesday the 2nd of December at our new location, Unit 1 Cannock Shopping Centre, Cannock (the old Carphone Warehouse).

We'll keep you all updated with the move and our online services will resume as normal as it did throughout the lockdown earlier in the year. Once we're moved we'll also get our local delivery service back up and running.

We look forward to seeing you all very soon in our all-new shop!

Wednesday the 10th of June

COVID19 and shipments:
It's been a while since our last announcement, online sales are still going through and we're dispatching orders on the same day if ordered before 4 pm, in most cases. Royal Mail is still running slower than normal service, but most Royal Mail 24 and Tracked 24 items are getting to customers the next day, with Tracked 48 usually being 2 days but Royal Mail 48 still seems to be extremely slow.
 
Local Delivery and Pickup:
We now have our Local Delivery and Pick up options fully operational, we're delivering to all of Cannock, most of Stafford and parts of Walsall and Wolverhampton.
Here's a list of postcodes we're delivering to:
WS2, WS3, WS6, WS7, WS8, WS11, WS12, WS15, ST16, ST17, ST18, ST19, WV, WV10, WV1, WV12.
We'll be delivering most days and you will get a notification when we leave the store to deliver. The same will happen with Pick up, you'll get a notification when your order is ready. 
 
Shop Opening June 15th!
Last of all, the best news! Our shop in Cannock will be reopening for retail on Monday, June 15th. We will have social distancing rules in place and we will be cleaning as much as possible to keep everyone safe. Unfortunately, we still do not know when we will get in-store play back up and running. My thoughts at the moment are to see how the pubs reopen in July and we're hoping to get in-store play back for August.
Thank you to everyone that has bought from us throughout this COVID 19 Pandemic, you have kept a small, local, family run game store, open!

Tuesday the 28th of April 2020

A huge thanks to everyone supporting us throughout this Coronavirus Pandemic. The new Pokémon set, Rebel Clash is out on Friday and today we'll be receiving our delivery and getting all our orders packed and ready for dispatch over the next couple of days. If you want to order and get your order for release, please order as soon as possible as we are expecting to run a day behind on dispatching throughout the week.

If you are ordering anything this week, please note that we will not be able to dispatch on the same day through out the week because of the new Pokémon release being packed and dispatched. This is all being done from our house, so our visits to the store will be less than normal.

Thursday the 16th of April 2020

We are getting numerous emails about deliveries, Royal Mails statement is: We’re keeping the UK connected. We are open for business. Despite best efforts some services may be disrupted.
Royal Mail not only have employees off work, but they also have had a spike in demand because of the amount of people ordering online, so please be patient and remember there is a Pandemic going on.

There are also a number of people that think our Royal Mail 24 and 48 options are guaranteed by the hour. They are not. They are just the business names for 1st and 2nd Class, at the moment we are seeing Royal Mail 24 deliveries take 2 days and Royal Mail 48 take between 3 days up to a week. There is also no Tracking with these services, we have a tracking number for when the item is delivered and that is the only update there is. If you do want a Tracked service then please select this at the checkout.

I would like to thank everyone once again for continuing to use us. From what the Government have said today, we do not expect our physical store to be open until July time, so we really do appreciate your custom.

Tuesday the 7th of April 2020

We would like to thank everyone that is buying from us online during this Pandemic, this will keep our store going so we have something to open when we are able to. We are still dispatching, although, we are having to dispatch with Royal Mail earlier in the day, therefore we are having to cut off same day dispatch at 12 noon, so we can print the orders, go to the store and pack them and then get them to Royal Mail by 2 pm.

We are also receiving lots of emails with people asking where their parcels are. Royal Mail 48 is the same as 2nd Class, so Royal Mail's delivery aim is 2 - 3 days but we are seeing parcels take up to a week to be delivered, this is obviously due to Coronavirus slowing down the 2nd Class and Royal Mail 48 services, as Royal Mail have a lot of staff off, like most businesses. So please give any orders up to a week to show up, if you need it quicker, we would advise you to upgrade to a 24 service, but please expect this to take 1 - 2 days.

It is also Easter this weekend, so please expect deliveries to take even longer than usual. Happy Easter!

Tuesday the 24th of March 2020

We have looked into whether Chase Games can still fulfil our online orders. We have found a document on GOV.UK that says - Online retail is still open and encouraged and postal and delivery service will run as normal.
Therefore, Chase Games will still be fulfilling online orders.

 

Chase Games has had to close it's door to both in store play and retail, we will still be fulfilling online orders, so please order as normal through our website, we may not be the cheapest website, but we are competitive, please spend that extra few pounds with us and keep a community gaming store open during these crazy times. We will be dispatching as normal, please check our postage page for more details (click here).

Our statement from Tuesday the 17th or March:

We are extremely heartbroken to announce that Chase Games will be temporarily closing it’s doors.
This has been a hard decision to make, but ultimately, we wouldn’t forgive ourselves if a loved one contracted the Corona Virus and anything bad happened to them because it come through our store. Cleaning tables and washing hands more often isn’t going to stop the Virus, in our store you’re sitting 2 feet away from your opponent, playing a game for at least 30 minutes each time, touching each other’s cards whilst you may have the Virus and you have no idea you have it, but could be passing it on to someone who then passes it on to someone vulnerable.
Yesterday, our Prime Minister asked us not to socialise and minimise how much we interact with other people. The main reason we opened our store is so people could socialise and play the games they love with like-minded individuals. Everyday I see friendships that have been made because of our store and that is the best feeling ever, this also gives me great hope that when we do reopen, we will have lots of people coming back to support us.
The store will be open tomorrow (Wednesday) from 12 noon until 5:00 pm for retail sales only. No one will be allowed to sit and play. This will be our last day of trading as a bricks and mortar store, so if you’re after a new game to see you through this Pandemic, please come and support us.
If you can’t make it down to buy what you’d like tomorrow, we will still be fulfilling orders from our online store. We have already had word that we can sell prerelease kits for the new Pokémon and Magic the Gathering sets without events taking place, I’m sure we’ll either open only for sales that weekend or send them out in the post if this is allowed by both companies (can’t see them saying no). We’ll confirm this closer to the time, also making sure we’re going to receive our deliveries.
So lastly, it’s goodbye to everyone for a little while, let’s hope it’s not too long so we can open our doors again and enjoy some games!