COVID 19, Local Delivery and Pick up in store.
Wednesday the 10th of June
Tuesday the 28th of April 2020
A huge thanks to everyone supporting us throughout this Coronavirus Pandemic. The new Pokémon set, Rebel Clash is out on Friday and today we'll be receiving our delivery and getting all our orders packed and ready for dispatch over the next couple of days. If you want to order and get your order for release, please order as soon as possible as we are expecting to run a day behind on dispatching throughout the week.
If you are ordering anything this week, please note that we will not be able to dispatch on the same day through out the week because of the new Pokémon release being packed and dispatched. This is all being done from our house, so our visits to the store will be less than normal.
Thursday the 16th of April 2020
We are getting numerous emails about deliveries, Royal Mails statement is: We’re keeping the UK connected. We are open for business. Despite best efforts some services may be disrupted.
Royal Mail not only have employees off work, but they also have had a spike in demand because of the amount of people ordering online, so please be patient and remember there is a Pandemic going on.
There are also a number of people that think our Royal Mail 24 and 48 options are guaranteed by the hour. They are not. They are just the business names for 1st and 2nd Class, at the moment we are seeing Royal Mail 24 deliveries take 2 days and Royal Mail 48 take between 3 days up to a week. There is also no Tracking with these services, we have a tracking number for when the item is delivered and that is the only update there is. If you do want a Tracked service then please select this at the checkout.
I would like to thank everyone once again for continuing to use us. From what the Government have said today, we do not expect our physical store to be open until July time, so we really do appreciate your custom.
Tuesday the 7th of April 2020
We would like to thank everyone that is buying from us online during this Pandemic, this will keep our store going so we have something to open when we are able to. We are still dispatching, although, we are having to dispatch with Royal Mail earlier in the day, therefore we are having to cut off same day dispatch at 12 noon, so we can print the orders, go to the store and pack them and then get them to Royal Mail by 2 pm.
We are also receiving lots of emails with people asking where their parcels are. Royal Mail 48 is the same as 2nd Class, so Royal Mail's delivery aim is 2 - 3 days but we are seeing parcels take up to a week to be delivered, this is obviously due to Coronavirus slowing down the 2nd Class and Royal Mail 48 services, as Royal Mail have a lot of staff off, like most businesses. So please give any orders up to a week to show up, if you need it quicker, we would advise you to upgrade to a 24 service, but please expect this to take 1 - 2 days.
It is also Easter this weekend, so please expect deliveries to take even longer than usual. Happy Easter!
Tuesday the 24th of March 2020
Chase Games has had to close it's door to both in store play and retail, we will still be fulfilling online orders, so please order as normal through our website, we may not be the cheapest website, but we are competitive, please spend that extra few pounds with us and keep a community gaming store open during these crazy times. We will be dispatching as normal, please check our postage page for more details (click here).
Our statement from Tuesday the 17th or March:
We are extremely heartbroken to announce that Chase Games will be temporarily closing it’s doors.
This has been a hard decision to make, but ultimately, we wouldn’t forgive ourselves if a loved one contracted the Corona Virus and anything bad happened to them because it come through our store. Cleaning tables and washing hands more often isn’t going to stop the Virus, in our store you’re sitting 2 feet away from your opponent, playing a game for at least 30 minutes each time, touching each other’s cards whilst you may have the Virus and you have no idea you have it, but could be passing it on to someone who then passes it on to someone vulnerable.
Yesterday, our Prime Minister asked us not to socialise and minimise how much we interact with other people. The main reason we opened our store is so people could socialise and play the games they love with like-minded individuals. Everyday I see friendships that have been made because of our store and that is the best feeling ever, this also gives me great hope that when we do reopen, we will have lots of people coming back to support us.
The store will be open tomorrow (Wednesday) from 12 noon until 5:00 pm for retail sales only. No one will be allowed to sit and play. This will be our last day of trading as a bricks and mortar store, so if you’re after a new game to see you through this Pandemic, please come and support us.
If you can’t make it down to buy what you’d like tomorrow, we will still be fulfilling orders from our online store. We have already had word that we can sell prerelease kits for the new Pokémon and Magic the Gathering sets without events taking place, I’m sure we’ll either open only for sales that weekend or send them out in the post if this is allowed by both companies (can’t see them saying no). We’ll confirm this closer to the time, also making sure we’re going to receive our deliveries.
So lastly, it’s goodbye to everyone for a little while, let’s hope it’s not too long so we can open our doors again and enjoy some games!