Service Updates

Tuesday 2nd March- Shining Fates Updates

Crobat and Dragapult V-Max Boxes including March Bundles:

We have been heavily allocated on these and will only receive 6/1200 cases of this product in. Therefore, anyone who ordered after 1st January will have delays on their order for these items. Not all orders placed on 1st January can be fulfilled with the limited stock we have coming into us. Only orders places early on 1st January are being fulfilled with this shipment. 

Shining Fates Mini Tins:

All orders for Mini Tins are being sent out this week, unfortunately we wouldn't have enough stock to fulfil all March Bundles. If you have ordered a March Bundle we will not be separating orders however, if you would like to cancel the V-Max boxes and keep the tins this is something we will do at request. If this is something you wish to do you must respond to us via our email which is sales@chasegames.co.uk with your order number provided in the email.

We are extremely busy at the moment with sending a lot of orders out for the new set therefore, we do have the capability to spend time going through things via the telephone, so please email us your requests and we will get back to you as soon as possible.

Any Cancellations or changes to orders will need to be put into an email to sales@chasegames.co.uk including your order number and a postcode.

Hidden Fates Elite Trainer Boxes, Elite Trainer Box Plus and Ultra Premium Collection delays:

We do not know a definitive date on when these items will be with us in store. We keep being told week after week that they will be with us "next week" but they never turn up when they are supposed to. We have had no communication regarding these this last week or so from our suppliers so we do not know of a date when we will be receiving them. 

Battle Styles:

As of yet we are not aware of any delays with these products. However, we do know that the booster boxes have been allocated and this was updated earlier last month. We have not yet had our allocations confirmed but as soon as we do we will be announcing it in another update.

Friday the 26th of February - Pokémon Stock Updates

Good morning, unfortunately we have had more bad news concerning Shining Fates, unfortunately we are only receiving 6 out of 1200 boxes of the Dragapult & Crobat VMax Boxes we have ordered. This is even crazier than the Elite Trainer Box Allocations with us receiving just 0.5% of our order!

Once again we are expecting more in a 2nd wave so we will keep fulfilling orders as and when we receive stock. We understand that people will want to cancel, so if you would like to cancel orders, please put it in an email with your order number and we will get orders cancelled asap. Please note that we are not cancelling orders over the phone, you will be told to email a cancelation request in so that we can work through these with ease.

We will be receiving all of our Battle Styles Pre-releases/Build & Battle Boxes next week and are expecting Hidden Fates Elite Trainer Boxes too. We're being told the Elite Trainer Box Pluses are not yet with our supplier, but they are expected soon.

We are also sending out more Shining Fates Elite Trainer Boxes today, we're expecting to fulfil up to order #35500 from this 2nd small delivery we received yesterday.

Wednesday the 24th of February - Pokémon Stock Updates

Good morning, we did have news last night that we are getting a small restock of Shining Fates Elite Trainer Boxes and Vivid Voltage Booster Boxes. This is NOT wave 2, this is another air freight shipment to meet demand. Sea freight and ports have serious delays at the minute, so problems with UK stock is not going to be fixed any time soon. Unfortunately we are having to deal with stock levels on a day to day basis, as soon as we get stock in, we will ship them out to customers that have preordered. We understand everyone's frustration as we are just as frustrated, but this is out of our hands completely, we took precautions and only sold half of our original order, then we ordered more, but this just wasn't enough. Anyone wishing to cancel orders, please email sales@chasegames.co.uk, with the prices of Shining Fates shooting up though, our advice is to keep your order and wait this out, we will get everyone's order out eventually, we are hoping that we fulfil all pre-orders throughout the month of March.

For now, we will carry on sending out Elite Trainer Boxes to customers that are next in line and we will still not be sending out any more than 2 Elite Trainer Boxes per order, per person or per household if we notice multiple orders for the same house. We do not yet know what order we will get up to with this delivery of Elite Trainer Boxes as this was an unexpected delivery, we are just going to keep printing orders and sending them out as soon as our delivery arrives.

Please anticipate delays on all Pokémon preorders in the next month as that is what we're doing, we will continue sending out 2 boxes of each product per order until all orders have had some products sent out, then we'll start again fulfilling orders fully.

We have not yet heard any news of next weeks releases and we will update this page as soon as we do.

Thanks, Dan.

Saturday the 20th of February - Shining Fates Update

We are receiving numerous emails about Shining Fates, we still do not know when we're getting wave 2 or how many items we're going to get, we are hoping we know this some time in the coming week and we will post on this page whether we get enough to fulfill all orders or not. If we do not get enough to fulfill all orders then orders will have to limited as they were in wave 1, where no more than 2 ETBs are sent for one order, but we are hoping that we get 40% of our order which will will give us enough to fulfill every order.

If you have received your wave 1 goodies, then congratulations! If you didn't have your whole order in your box this is because we limited the amount of products sent in each order. If we didn't do this you may not have even got your order at all, so please be thankful.

It is very likely that you've received Pikachu V Boxes and nothing else, this is because we received a lot of Pikachu v Boxes in comparison to other products, please rest assure that the rest of your items will follow in a future wave. We are in fact receiving more Pikachu V Boxes Monday.

We have not heard if the VMAX boxes and Mini Tins are delayed and do not have numbers for wave 1 of these products either, we have sold less that 40% of our order of these, we hope to get 50% and have some on the website to sell on release day too.

Hidden Fates Elite Trainer Boxes, Elite Trainer Box Plus and Ultra Premium Collection delays:

We keep being put off with all these products! We're very sorry, but we are in very much the same boat as you guys, we just keep hearing of delays and then when that time get's closer there's more delays!

We have been told to expect all the above products in the first week of March. I must say that the first week of March is looking extremely busy for our supplier with Shining Fates VMAX Boxes and Mini Tins and then we have all the other products that we're being told to expect that week too! I'm expecting things to be very hectic for both our suppliers and ourselves.

We will continue to keep this page as updated as possible but due to our inbox being extremely full, we are having to simply copy and paste emails.

Thanks, Dan Cecil, Managing Director.

Monday the 15th of February - Shining Fates Update

Please expect slight delays in normal service due to our new releases.

This week we will receive the first wave of our Shining Fates products. This is just 5% of our original order, so even though we took the precaution of only selling half of our order, that still wasn't enough to get everyone their products in time for release and only 10% of orders will be fulfilled.

Bundle orders will be taking priority because we didn't start selling the Tins and Pins until December and we want to send out as much product as possible, there's no point having items here waiting to be added to bundles when we get more Elite Trainer Boxes. We will also not be sending out more than 1 bundle or more than 2 Elite Trainer Boxes in any order, this is to get as many people some products on release as possible. This also costs us more as we're sending many orders split because of this. The remainder of peoples split orders will be fulfilled from Wave 2 which is expected within 2 weeks of release.

Wave 1 orders being fulfilled:

  • Bundles up to order #35500
  • Elite Trainer Boxes up to order #34600
  • Pikachu V Boxes up to order #36300

We are waiting to hear our numbers for the 2nd and main wave of Shining Fates products. We have orders with several suppliers and expect all deliveries to come at different times in early March. We are hoping that we get 40% of our orders which will allow us fulfil all of our orders, 50% will give us a few extra products in stock.

In the event we get less than enough to fulfil all of our orders, we will once again limit the amount of product we send in each order.